FREE UK DELIVERY OVER £45 I WE SHIP INTERNATIONALLY
** If you have already Pre-Ordered, before 1st April - we will get your shoes dispatched by 16th April ** Pre-Orders after 1st April will be dispatched at the end of May ... Thank You so much for your support during these times. Any Questions ... please contact us.
Below is a size chart to help you choose your size.
If you are in between sizes, we recommend going up to the next size to ensure a comfortable fit. Of course, each individual is different, and we advise trying the shoes on to ensure it's the best fit for you, with free and easy exchange.
Size exchanges or a full refund are available should they be required (more information is included in our Returns & Exchanges policy).
UK |
EU |
US |
UK 2 |
EU 35 |
US 4 |
UK 3 |
EU 36 |
US 5 |
UK 4 |
EU 37 |
US 6 |
UK 5 |
EU 38 |
US 7 |
UK 6 |
EU 39 |
US 8 |
UK 7 |
EU 40 |
US 9 |
UK 8 |
EU 41 |
US 10 |
UK 9 |
EU 42 |
US 11 |
For further information about Sizing and Fit, please head to our Frequently Asked Questions for more information.
Should you have any further queries or if you need more help, please Contact Us for advice. Are you smaller or larger size that we current craft? Please let us know.
During these very challenging coronavirus times, we have a great support team in our warehouse and out on the road. Your Orders are so important to all of us. Our warehouse team are working closely with 3rd party Health and Safety consultants in respect to the methods and practices that have had to be adopted and the team are following strict guidelines and protocol detailing expected hygiene practices. We will continue to dispatch all orders placed on the same day (if received by 12 noon) or the next working day, and they will be delivered by our incredible partners DPD / Royal Mail / DHL.
THANK YOU x
Here are our delivery costs and process. Should you have any queries, please do not hesitate to contact us.
| Region | Service | Cost | Delivery Time |
| UK | Standard RM48 | £3.50 (orders of £45 or less) | 2 Working days* |
| UK | Standard RM48 | £0 (orders over £45) | 2 Working days* |
| UK | Standard RM24 | £0 (Orders over £70) | 1 Working day* |
| UK | Pre 1pm | £9.00 | Next working day (Mon-Fri) |
| UK | Saturday | £12 | Saturday |
| Europe Zone | Tracked & Signed | £12 (free over £100) | 2-3 working days |
| USA | Tracked & Signed | £12 (free over £100) | 2-3 working days |
| Rest of World | Tracked & Signed | £19 (free over £150) | 4-5 working days |
For All Deliveries:
Once you have successfully placed your order online, you will receive an order confirmation email from us.
Orders placed before 12:00 Noon GMT (Monday-Friday) will be dispatched the same day. If we receive your order after 12:00 Noon GMT, we will do our best to dispatch the same day, otherwise it will be sent out the next working day.
Once dispatched, we will then email you with a confirmation of dispatch email which will include the tracking details for your delivery.
Your order will be sent with a tracked and signed service, so please ensure you or a representative is present at the delivery point to sign for it. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address, choose a pick-up shop or provide a safe place for your parcel to be left. Where possible, we will use our courier’s notification service which provides you with delivery status updates by email or text.
Should you have any problems or concerns, please contact us.
The UK:
We offer free delivery on orders over £45, for which we use Royal Mail's 48 hour shipping service. For orders over £80, we offer free delivery with Royal Mail's 24 hour service.
Next Day Delivery Before 1PM and Saturday Delivery Services are also available.
Northern Ireland, Channel Islands, Isle of Man / Wight and Scottish Highlands - please allow an extra day for delivery. Apologies but the Pre 1PM Next Day Delivery and the Saturday Delivery options are not available.
International:
International delivery costs vary depending on the country and region, as detailed in the table above.
We will be unable to redirect international orders once dispatched. All overseas orders are sent by courier and take between 3-6 working days to arrive. We normally use DHL and DPD, although we may also use Royal Mail International Tracked on some occasions.
Please note that Cocorose London are not responsible for any local duties and/or taxes that may be incurred. We recommend you check on your government’s site for the latest tariffs in your country. Deliveries within the EU are not charged duties.
DUTIES (import duties and taxes):
It is important to note for our International Customers outside the EU, that governments may charge an import duty for items purchased from outside of our country. These import duties / taxes are applied buy the carrier when your order reaches your country. Cocorose London are not responsible for any local duties and/or taxes that may be incurred, deliveries are made using DDU terms (delivered duty unpaid). We recommend you check on your government’s site for the latest tariffs in your country. We have become rather knowledgeable about this over the last 13 years, so do please contact us if you have any questions.
There are no duties liable for customers in the EU.
Pre-Orders:
If you have placed an order for an item that is on Pre-Order, please note the estimated dispatch date. We will endeavour to send all Pre-Orders as soon as possible. This could be sooner than estimated, but please plan for the latest estimated date when placing your order.
If you have ordered other available items in the same order as a pre-order item, please be aware that these may be held back. To avoid this, we would recommend placing two separate orders.
EXCHANGES AND RETURNS:
For full details on Exchanges and Returns please click here
