Returns and Refunds for Cocorose Customers

Our Returns and Exchange policy is 30 days from delivery.

At Cocorose London we offer a full return and refund policy. Here are the key points to action for returns or exchanges.

• All items returned back to us should be in their original condition and their original packaging please.
• We ask that you try all shoes on a carpeted surface, to avoid any potential soiling or damage to the out soles.
• Please complete the Exchange and Returns paperwork that accompanied your order, and please include this in your return. It gives a reason for the return and space for comments and exchange request details like size or style.
• Please can we ask that you email us at studio@cocoroselondon.com, along with your order number, and detail your return request (so we know to expect your returns). It really helps speed things up and save any exchange you may wish - Thank you.
• For hygiene reasons, we cannot accept return of Face Masks.
• An items purchased on line may not be returned to a stockist.

Cocorose London Returns Policy

If you are not happy with your item for any reason, or have simply changed your mind, you may return it within 30 days from receiving your order.

Once received, the returned items will undergo a full quality control check. Refunds will be issued within 5 working days of receiving returned goods. Please note refunds can take up to 1-3 working days for the refund to reach you, once we have processed it from our side depending on the card or method of payment.

If you received a free promotional item with your purchase, this should also be returned to ensure you receive a full refund.

This is our Policy - but we are here to help. Any problems, please just let us know and we will work with you. We do recommend that you retain the proof of sending the return back to us - just in case of a dispute.

Retuning from the UK.

We've teamed up Royal Mail to make returning your items as hassle free as possible. Please also note that we will refund your standard, initial delivery charge. If you paid for an expedited or special delivery, only the standard shipping price will be refunded.

Royal Mail - You are welcome to download our easy-to-use Royal Mail shipping label by clicking here.

Returning from the EU.

Please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’. Please post your return parcel to the following address:

Cocorose London, Artspace TWO, 4 Coburg Road, London N22 6UJ, United Kingdom

Please note we are unable to refund custom taxes or duties incurred outside of the UK. Initial delivery charges outside of the UK will not be refunded.

Returning from the Rest of the World

Please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’. Please post your return parcel to the following address:

Cocorose London, Artspace Two, 4 Coburg Road, London N22 6UJ, United Kingdom

Please note we are unable to refund custom taxes or duties incurred outside of the UK. Initial delivery charges outside of the UK will not be refunded.

 

Faulty items or items that are different to those ordered.

If your items are faulty or are different to those ordered, firstly, may we apologise. We will provide a full replacement, exchange or refund of the items as long as they have not been used, proof of purchase is provided and the items are returned to us within 30 days of receiving your order.

Before returning any items, please email us at studio@cocoroselondon.com, detailing the fault so we can arrange a replacement or refund as quickly as possible. Please ensure your name and order number are stated on your email.

In the case of a replacement, we will issue your new items within 2 working days of receiving the returned, original items. If we do not have any stock available for a replacement, we may offer you an alternative style or a full refund. Should a full refund be requested, we would ask that you kindly post them items back to us (at our cost) and we will then issue your refund once the items have been received.

We shall be under no liability in respect of any defect of the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, alteration or repair of the ordered goods without our approval.

If the returned item(s) are not faulty or incorrect, we will process a refund minus any return shipping charges incurred by us.

       
Colours

We have made every effort to display as accurately as possible the colours of our products that appear on www.cocoroselondon.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. However, if you are not happy, we will of course accept the return.  

This policy does not affect your UK Statutory Rights.