Cocorose Gift Card (from £30)
- A Tree 🌳 planted with every order
- 1 Rosebud 🌹 collected with each £ $ € spent
Dispatched today, or next business day if after 1pm 🛺
Sometimes, uncertainty can lead to the greatest gift.
If you are shopping for a friend or family member, perhaps it may be worth considering the gift of a Cocorose Gift Card.
We have created them in 6 denominations, but if you are looking for another particular amount, please just contact us and we can sort that out for you.
An electronic Gift Card will be immediately emailed to you, following your purchase, and you can then forward this on to your gift recipient.
The Gift Cards are only redeemable online, at www.cocoroselondon.com
If you would like us to post out a physical Gift Card:
- After you have purchased the Gift Card, forward the confirmation email to us.
- If we are sending a Gift Card to someone else, please notify us of the address and ... very importantly .. A Message from you to them, which we can transcribe into the card. If the card is being sent to you, then let us know that.
- Please allow a few days for the postal system to deliver the physical card.
Gift Card Terms & Conditions:
- If the full amount of the Gift Card is not spent, we are unable to issue cash, but the remaining balance will be available for you to use on future purchases.
- Gift Cards cannot be exchanged for cash.
- The Gift Card will expire 18 months from the date of purchase.
- The Gift Card can be credited back if not used, but to the contact that made the purchase, with their details held and back to the card with which it was purchased.
- If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.
Delivery Information
Orders placed by 13:00 PM (GMT) Monday - Friday will be dispatched on the same day. After this time, and over the weekend, orders are dispatched the next working day.
EU Orders : All EU orders will ship Delivered Duty Paid. This means any duty and Customs fees are paid by us, Cocorose London. The cost at check out, is the final cost. You will not pay any more for delivery.
United Kingdom
- £3.80 Royal Mail Tracked 48h
- £6.00 Next working day (order before 11:00 am) (DPD / FedEx)
Delivery is free on orders over £90
Europe Zone
EU Countries.
- The EU (Customers in EU will NOT be extra custom fees)
- £15.00 - FedEx full track & signed (3-5 working days)
- Delivery is free on orders over £125
European Special Countries.
- £15.00 - FedEx full track & signed (3-5 working days)
- Delivery is free on orders over £125
- Duties / taxes may apply, which will be paid by the customer
USA
- £18.00 - FedEx full track & signed (2-4 working days)
- Delivery is free on orders over £125
Rest of The World
- £22.00 - Full track & signed (5-6 working days)
- We use FedEx and DPD International
- Delivery is free on orders over £150
- Duties / taxes may apply, which will be paid by the customer
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Our couriers try their very best to deliver on time however this is not guaranteed as certain circumstances are out of their control. Our courier’s notification service will provide you with delivery status updates either by email or text. Please allow an extra day for deliveries to Northern Ireland, Channel Islands, Isle of Man/Wight, and Scottish Highlands
Pre-Orders:
If you have placed an order for an item that is on Pre-Order, please note the estimated dispatch date. We will endeavour to send all Pre-Orders as soon as possible. This could be sooner than estimated, but please plan for the latest estimated date when placing your order.
If you have ordered other available items in the same order as a pre-order item, please be aware that these may be held back. To avoid this, we would recommend placing two separate orders.
EXCHANGES AND RETURNS:
For full details on Exchanges and Returns please click here
Should you have any queries, please do not hesitate to contact us.
If you would like to exchange a style or size, please click here to see how to simply return for exchange.
THANK YOU
We offer a full return and refund policy. Please read on to find out what you need to do in order to request an exchange or return...
- We recommend trying all shoes on a carpeted surface to avoid any potential soiling or damage to the original shoes.
- All items sent back to us should be in their original condition and in their original packaging.
- Make sure you complete the Exchanges/Returns paperwork that accompanied your order and don't forget to include this in the parcel. We cannot process your exchange or refund if your name and order number are not included!
- Please email us at studio@cocoroselondon.com, along with your order number, and detail your return request (so we know to expect your returns). It Really Helps - Thank you.
- Items purchased online may not be returned to stockists.
- For hygiene reasons, we cannot accept return of Face Masks.
RETURNS Policy
If you are not happy with your item for any reason, or have simply changed your mind, you may return it within 30 days from receiving your order.
In case of dispute, we also recommend retaining proof of sending.
Once received, returned items will undergo a full quality control check. Refunds will be issued within 6 working days of receiving returned goods. Please note refunds can take up to 3-5 working days for the refund to reach you, once we have processed it from our side.
If you received a free promotional item with your purchase, this should also be returned to ensure you receive a full refund.
This is our Policy - but we are here to help. Any problems, please just let us know and we will work with you.
IF YOU'RE IN THE UK:
We've teamed up with Royal Mail to make returning your items as hassle free and economical as possible. Please choose your preferred method below.
Please also note that we will refund your standard, initial delivery charge. If you paid for an expedited or special delivery, only the standard shipping price will be refunded.
Royal Mail
You are welcome to download our easy-to-use Royal Mail shipping label by clicking here.
IF YOU'RE IN THE EU:
Please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’.
Please post your return parcel to the following address:
Cocorose London, Artspace TWO, 4 Coburg Road, London N22 6UJ, United Kingdom
Please note we are unable to refund custom taxes or duties incurred outside of the UK. Initial delivery charges outside of the UK will not be refunded.
REST OF THE WORLD:
Please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’.
Please post your return parcel to the following address:
Cocorose London, Artspace Two, 4 Coburg Road, London N22 6UJ, United Kingdom
Please note we are unable to refund custom taxes or duties incurred outside of the UK. Initial delivery charges outside of the UK will not be refunded.
FAULTY ITEMS OR ITEMS THAT ARE DIFFERENT TO THOSE ORDERED
If your items are faulty or are different to those ordered, firstly, may we apologise. We will provide a full replacement, exchange or refund of the items as long as they have not been used, proof of purchase is provided and the items are returned to us within 30 days of receiving your order.
Before returning any items, please email us at studio@cocoroselondon.com, detailing the fault so we can arrange a replacement or refund as quickly as possible. Please ensure your name and order number are stated on your email.
In the case of a replacement, we will issue your new items within 2 working days of receiving the returned, original items. If we do not have any stock available for a replacement, we may offer you an alternative style or a full refund. Should a full refund be requested, we would ask that you kindly post them items back to us (at our cost) and we will then issue your refund once the items have been received.
We shall be under no liability in respect of any defect of the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, alteration or repair of the ordered goods without our approval.
If the returned item(s) are not faulty or incorrect, we will process a refund minus any return shipping charges incurred by us.
Colours
We have made every effort to display as accurately as possible the colours of our products that appear on www.cocoroselondon.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. However, if you are not happy, we will of course accept the return.
This policy does not affect your UK Statutory Rights.
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