Dispatching Orders throughout UK Lockdowns. Free Delivery on UK Orders over £45. Shipping Worldwide
Design Notes.
Skillfully hand-crafted with beautifully soft, hand-woven leather. Soft and flexible, they are instantly comfortable from the moment you slip into them... so it's no wonder that they continue to grace the feet of influential women all over the world, including Pippa Middleton Matthews, pictured wearing hers with a summery dress.
They have a gently elasticated topline, soft pillowing and padding in all the right places and a flexible sole that follows the natural movement of your feet.
Considerately Designed for Smart Lifestyles
Face Masks - Adults are One Size. We do have a small size for younger children - pleased contact us for details.
Footwear - below is a size chart to help you choose your size.
If you are in between sizes, we recommend going up to the next size to ensure a comfortable fit. Of course, each individual is different, and we advise trying the shoes on to ensure it's the best fit for you, with free and easy exchange.
Size exchanges or a full refund are available should they be required (more information is included in our Returns & Exchanges policy).
UK |
EU |
US |
UK 2 |
EU 35 |
US 4 |
UK 3 |
EU 36 |
US 5 |
UK 4 |
EU 37 |
US 6 |
UK 5 |
EU 38 |
US 7 |
UK 6 |
EU 39 |
US 8 |
UK 7 |
EU 40 |
US 9 |
UK 8 |
EU 41 |
US 10 |
UK 9 |
EU 42 |
US 11 |
For further information about Sizing and Fit, please head to our Frequently Asked Questions for more information.
Should you have any further queries or if you need more help, please Contact Us for advice. Are you smaller or larger size that we current craft? Please let us know.
Orders placed by 12 noon (Mon - Fri) will be dispatch on the same day, or the next working day. They will be delivered by our partners DPD / Royal Mail / DHL.
'Lock down' update - We & our delivery partners are continuing, with responsible working methods, to dispatch and delivery your orders. Your orders are important to you and us - we will get the job done.
Here are our delivery costs and process. Should you have any queries, please do not hesitate to contact us.
| Region | Service | Cost | Delivery Time |
| UK | RM48 | £3.50 (orders of £45 or less) | 2 Working days* |
| UK | DPD / RM24 | £0 (orders over £45) | 1 Working day* |
| UK | Pre 1pm | Not Available At This Time - Sorry | Next working day (Mon-Fri) |
| UK | Saturday | Not Currently Available - Sorry | Saturday |
| Europe Zone | Tracked & Signed | £12 (free over £100) | 4-5 working days |
| USA | Tracked & Signed | £12 (free over £100) | 4-5 working days |
| Rest of World | Tracked & Signed | £19 (free over £150) | 6-7 working days |
For All Deliveries:
Once you have successfully placed your order online, you will receive an order confirmation email from us.
Orders placed before 12:00 Noon GMT (Monday-Friday) will be dispatched the same day. If we receive your order after 12:00 Noon GMT, we will do our best to dispatch the same day, otherwise it will be sent out the next working day.
Once dispatched, we will then email you with a confirmation of dispatch email which will include the tracking details for your delivery.
Your order will be sent with a tracked and signed service, so please ensure you or a representative is present at the delivery point to sign for it. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address, choose a pick-up shop or provide a safe place for your parcel to be left. Where possible, we will use our courier’s notification service which provides you with delivery status updates by email or text.
Should you have any problems or concerns, please contact us.
The UK:
We offer free delivery on orders over £45 for which we are currently using Royal Mail's 24 and 48 hour shipping service. Our new facial coverings are being dispatched with Royal Mail's 24 hour large letter tracked.
International:
International delivery costs vary depending on the country and region, as detailed in the table above.
We will be unable to redirect international orders once dispatched. All overseas orders are sent by courier and take between 3-6 working days to arrive. We normally use DHL and DPD, although we may also use Royal Mail International Tracked on some occasions.
Please note that Cocorose London are not responsible for any local duties and/or taxes that may be incurred. We recommend you check on your government’s site for the latest tariffs in your country. Deliveries within the EU are not charged duties.
DUTIES (import duties and taxes):
It is important to note for our International Customers outside the EU, that governments may charge an import duty for items purchased from outside of our country. These import duties / taxes are applied buy the carrier when your order reaches your country. Cocorose London are not responsible for any local duties and/or taxes that may be incurred, deliveries are made using DDU terms (delivered duty unpaid). We recommend you check on your government’s site for the latest tariffs in your country. We have become rather knowledgeable about this over the last 13 years, so do please contact us if you have any questions.
There are no duties liable for customers in the EU this year.
Pre-Orders:
If you have placed an order for an item that is on Pre-Order, please note the estimated dispatch date. We will endeavour to send all Pre-Orders as soon as possible. This could be sooner than estimated, but please plan for the latest estimated date when placing your order.
If you have ordered other available items in the same order as a pre-order item, please be aware that these may be held back. To avoid this, we would recommend placing two separate orders.
EXCHANGES AND RETURNS:
For full details on Exchanges and Returns please click here
Not my first purchase of the Clapham range and won't be my last. I have four shades and love them all. Goes perfect with whatever I wear. THANK YOU COCOROSE
I have these in blue and love them so bought them in white for the summer. So comfortable, I live in them!
White shoes ready for Summer, they look good and are so comfortable. I?m so glad I?ve finally joined the Cocorose club.
Comfortable white shoes ready for Summer
This was the first time hearing about you but I would like to thank pippa Middleton Matthews for introducing me to you guys, I am waiting on the restock of the white flats to purchase them. I saw one of her outfits with your crimson red flats which is how I came to purchasing mine.
