Delivery

Christmas Orders:

Final shipping date for UK dispatches:
Thursday 20th December by 11am

or Friday 21st December by 11am when selecting Saturday delivery

Final shipping date for EU & US dispatches:
Tuesday 18th December by 11am 

Final shipping date for Rest of the World:
Monday 17th December by 11am


 

COUNTRYDELIVERY COSTDELIVERY TIME
UK Standard£3.50 / free over £70  next working day*
UK next day (pre 1pm)£9next working day*
UK Saturday£12Saturday**
Europe£12 / free over £1002-3 working days
USA£9.50 / free over £1002-3 working days
Rest of the World£18 / free over £1502-5 working days

  

 

UK Standard Delivery:

Our standard next day delivery within the UK costs £3.50 per delivery however, if the total value of your order is £70 or more, delivery is free.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon, we am to dispatch on the same working day. If your order is received after 12 noon on a working day, we will do our best to dispatch on the same day however, this is not guaranteed. If in this instance we cannot dispatch on the same working day, we will ensure your order is dispatched the next day.

Once dispatched, we will send you a confirmation of dispatch email, stating the carrier and tracking number.

*Delivery to the UK is by courier. Our couriers try their best to deliver on time however this is not guaranteed as certain circumstances are out of their control. Where possible we will use our courier’s notification service which provides you with regular delivery status updates either by email or txt.
Please allow an extra day for deliveries to Northern Ireland, Channel Islands, Isle of Man/Wight, and Scottish Highlands.

A signature is required on delivery of your parcel so please ensure you or a representative is present to sign for the parcel. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address, choose a pick-up shop or provide a safe place for your parcel to be left.

All jewellery orders are delivered by courier from Thailand using our chosen couriers (Fedex, UPS or TNT). A signature will be required on delivery of your parcel. 
Please allow up to 5 working days for deliveries to be made. Please note that Cocorose London and ROC are not responsible for any local duties and/or taxes that may be incurred.

 

UK Next Day Pre-1pm Delivery:

Next Day Delivery before 1pm within the UK costs £9.00.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon, we will ensure your order is prioritised and dispatched on the same working day. If your order is received after 12 noon on a working day, we will do our best to dispatch on the same day however, this is not guaranteed. If in this instance we cannot dispatch on the same working day, we will ensure your order is dispatched the next day.

Once dispatched, we will send you a confirmation of dispatch email, stating the method of delivery and the relevant tracking number.

*Pre-1pm delivery to the UK is by Royal Mail. Our couriers try their best to deliver on time however this is not guaranteed as certain circumstances are out of their control. Where possible we will use Royal Mail's notification service which provides you with regular delivery status updates either by email or txt.
Not available for deliveries to Northern Ireland, Channel Islands, Isle of Man/Wight, and Scottish Highlands.

A signature is required on delivery of your parcel so please ensure you or a representative is present to sign for the parcel. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address or provide a safe place for your parcel to be left.

Jewellery products are not available for our Next Day Delivery service.

 

UK Saturday Delivery:

Saturday Delivery within the UK costs £12.00.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon, we will hold your order until Friday to dispatch on a Saturday delivery service. If your order is received after 12 noon on a Friday, it will be dispatched the following Friday for delivery next Saturday.

Once dispatched, we will send you a confirmation of dispatch email, stating the method of delivery and the relevant tracking number.

**Saturday Delivery to the UK is with Royal Mail, and is arranged to arrive before end of day Saturday. Our couriers try their best to deliver on time however this is not guaranteed as certain circumstances are out of their control. Where possible we will use Royal Mail's notification service which provides you with regular delivery status updates either by email or txt.
Not available for deliveries to Northern Ireland, Channel Islands, Isle of Man/Wight, and Scottish Highlands.

Jewellery products are not available for our Saturday Delivery service.

 

International Delivery:

International delivery costs vary depending on the country as detailed in the table above.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon GMT, our aim is to dispatch your order on the same working day however, this is not guaranteed. If in this instance we cannot dispatch on the same working day, we will ensure your order is dispatched the next working day.

Once dispatched, we will send you a confirmation of dispatch email, stating the method of delivery and the relevant tracking number. We will be unable to redirect international orders once dispatched. All overseas orders are sent by courier and take between 2-5 working days to arrive. We normally use DHL, although we may also use UPS, TNT, and FEDEX on some occasions.

A signature is required on delivery of your parcel so please ensure you or a representative is present to sign for the parcel. If nobody is present to sign for the parcel, a card should be left for you stating the appropriate contact details of the delivery company and the relevant next steps. Where possible we will use our courier’s notification service which provides you with delivery status updates by email.

All jewellery orders are delivered by courier from Thailand using our chosen couriers (Fedex, UPS or TNT). A signature will be required on delivery of your parcel.
Please allow up to 5 working days for deliveries to be made.

Please note that Cocorose London and ROC are not responsible for any local duties and/or taxes that may be incurred. We recommend you check on your government’s site for the latest tariffs in your country.

 

Should you have any further delivery queries, please do not hesitate to contact us.

 

Pre-Orders 

If you have placed a Pre-Order (stated in the item name on the product page and on your order confirmation) please take note of the estimated dispatch date. We will try our best to send all Pre-Orders as soon as the new stock arrives which could be sooner than expected, but please plan for the latest estimated date given when placing the order. 

 

If you have ordered other available items in the same order as a pre-order item, please be aware these may be held back until all items on the order are in stock. If you would like the available items as soon as possible, please place a separate order.