Dispatching Orders throughout UK Lockdowns. Free Delivery on UK Orders over £45. Shipping Worldwide
Elegant, simple and chic. These classic, folding ballet flats in soft black leather have a hand tied bow with silver toggle detail.
Face Masks - Adults are One Size. We do have a small size for younger children - pleased contact us for details.
Footwear - below is a size chart to help you choose your size.
If you are in between sizes, we recommend going up to the next size to ensure a comfortable fit. Of course, each individual is different, and we advise trying the shoes on to ensure it's the best fit for you, with free and easy exchange.
Size exchanges or a full refund are available should they be required (more information is included in our Returns & Exchanges policy).
UK |
EU |
US |
UK 2 |
EU 35 |
US 4 |
UK 3 |
EU 36 |
US 5 |
UK 4 |
EU 37 |
US 6 |
UK 5 |
EU 38 |
US 7 |
UK 6 |
EU 39 |
US 8 |
UK 7 |
EU 40 |
US 9 |
UK 8 |
EU 41 |
US 10 |
UK 9 |
EU 42 |
US 11 |
For further information about Sizing and Fit, please head to our Frequently Asked Questions for more information.
Should you have any further queries or if you need more help, please Contact Us for advice. Are you smaller or larger size that we current craft? Please let us know.
Orders placed by 12 noon (Mon - Fri) will be dispatch on the same day, or the next working day. They will be delivered by our partners DPD / Royal Mail / DHL.
'Lock down' update - We & our delivery partners are continuing, with responsible working methods, to dispatch and delivery your orders. Your orders are important to you and us - we will get the job done.
Here are our delivery costs and process. Should you have any queries, please do not hesitate to contact us.
| Region | Service | Cost | Delivery Time |
| UK | RM48 | £3.50 (orders of £45 or less) | 2 Working days* |
| UK | DPD / RM24 | £0 (orders over £45) | 1 Working day* |
| UK | Pre 1pm | Not Available At This Time - Sorry | Next working day (Mon-Fri) |
| UK | Saturday | Not Currently Available - Sorry | Saturday |
| Europe Zone | Tracked & Signed | £12 (free over £100) | 4-5 working days |
| USA | Tracked & Signed | £12 (free over £100) | 4-5 working days |
| Rest of World | Tracked & Signed | £19 (free over £150) | 6-7 working days |
For All Deliveries:
Once you have successfully placed your order online, you will receive an order confirmation email from us.
Orders placed before 12:00 Noon GMT (Monday-Friday) will be dispatched the same day. If we receive your order after 12:00 Noon GMT, we will do our best to dispatch the same day, otherwise it will be sent out the next working day.
Once dispatched, we will then email you with a confirmation of dispatch email which will include the tracking details for your delivery.
Your order will be sent with a tracked and signed service, so please ensure you or a representative is present at the delivery point to sign for it. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address, choose a pick-up shop or provide a safe place for your parcel to be left. Where possible, we will use our courier’s notification service which provides you with delivery status updates by email or text.
Should you have any problems or concerns, please contact us.
The UK:
We offer free delivery on orders over £45 for which we are currently using Royal Mail's 24 and 48 hour shipping service. Our new facial coverings are being dispatched with Royal Mail's 24 hour large letter tracked.
International:
International delivery costs vary depending on the country and region, as detailed in the table above.
We will be unable to redirect international orders once dispatched. All overseas orders are sent by courier and take between 3-6 working days to arrive. We normally use DHL and DPD, although we may also use Royal Mail International Tracked on some occasions.
Please note that Cocorose London are not responsible for any local duties and/or taxes that may be incurred. We recommend you check on your government’s site for the latest tariffs in your country. Deliveries within the EU are not charged duties.
DUTIES (import duties and taxes):
It is important to note for our International Customers outside the EU, that governments may charge an import duty for items purchased from outside of our country. These import duties / taxes are applied buy the carrier when your order reaches your country. Cocorose London are not responsible for any local duties and/or taxes that may be incurred, deliveries are made using DDU terms (delivered duty unpaid). We recommend you check on your government’s site for the latest tariffs in your country. We have become rather knowledgeable about this over the last 13 years, so do please contact us if you have any questions.
There are no duties liable for customers in the EU this year.
Pre-Orders:
If you have placed an order for an item that is on Pre-Order, please note the estimated dispatch date. We will endeavour to send all Pre-Orders as soon as possible. This could be sooner than estimated, but please plan for the latest estimated date when placing your order.
If you have ordered other available items in the same order as a pre-order item, please be aware that these may be held back. To avoid this, we would recommend placing two separate orders.
EXCHANGES AND RETURNS:
For full details on Exchanges and Returns please click here
Been wearing Cocorose for 6 years. And now it become the only brand I wear.
Lisa and Gareth gave fantastic customer service. Lisa sourced for a particular pair for me when stocks ran out, and Gareth kept me updated when another pair was out of stock, and some delivery issues (DHL problem). FANTASTIC.
Thank you so much, Julia I'm glad we managed to sort this out for you and really hope you'll enjoy wearing your new Sandringham ballerinas :) Lisa xx
I ordered 2 pairs in size 6 but needed to exchange for size 5, they do not put a returns label in package. I do not have a printer and could not find a post office that would print one. I ended up writing one so it cost me £15.40 to return, so did not exchange (to much hastel) - Not everyone has a printer so for that reason wont order again . Shoes were well made and good quality material.
Dear Gloria, I'm sorry to hear about the problems you had when you wanted to return your shoes. We used to include returns labels, but when we realised how little were being used, we felt like it was a waste of paper, so we decided not to include them anymore. We're always here, so if you had got in touch, we could have printed one for you and posted it out to you :) x
