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Home » Returns & Exchanges

Returns & Exchanges


Cocorose London offer a full return and exchange policy. We recommend trying on all shoes on a carpeted surface, to avoid any potential soiling or damage to the original shoes.

Christmas Returns:

We will accept Christmas returns up until the 9th of January. 

 

Returns

If you are not happy with your item, you may return it within 14 days of dispatch of your order. Before returning any items, please email us at info@cocoroselondon.com, detailing your request. Please ensure your name and order number are stated on your email.

All returned items should be in their original condition, in their original packaging and be accompanied with the paperwork that came with the delivery of your goods. We cannot process and issue your return if your name and order number are not included in your returns parcel.

We recommend insuring your return shipment as you are under a duty to take reasonable care of the shipment and will be liable for loss or damage to it until safely received by Cocorose London. In case of dispute, we also recommend retaining proof of sending. The cost of returning your items to us is your responsibility.

Once received, returned items will undergo a full quality control check. Refunds will be issued within 14 days of receiving returned goods. If you have paid via PayPal, it can take up to 3-5 working days for the refund to reach you, once we have processed it from our end.

Items purchased online may not be returned to our stockists.

This policy does not affect your UK Statutory Rights.

For hygiene reasons we cannot accept return of earrings.

 

 

Exchanges

Cocorose London are able to offer an exchange of size or style, depending on stock availability.

Before returning any items for an exchange, please email us at info@cocoroselondon.com, detailing your request. Please ensure your name and order number are stated on your email.

All items returned for an exchange should be in their original condition, in their original packaging and be accompanied with the paperwork that came with the delivery of your goods. We cannot process your exchange if your name and order number are not included with your parcel.

We recommend insuring your return shipment as you are under a duty to take reasonable care of the shipment and will be liable for loss or damage to it until safely received by Cocorose London. In case of dispute, we also recommend retaining proof of sending.

The cost of returning your items to us is your responsibility however, we will dispatch your exchanged items at our cost.

Items to be exchanged will only be dispatched after the returned items have been received and undergone a full quality control check. We aim to dispatch the new items within 3 working days of receiving the returned items for exchange.

Items purchased online may not be returned to our stockists.

This policy does not affect your UK Statutory Rights.

For hygiene reasons we cannot accept exchange of earrings.

 

Faulty Goods or Goods That Are Different to Those Ordered

If your items are faulty or are different to those ordered, we will provide a full exchange or refund if the goods have not been used, proof of purchase is provided and the goods are returned to us within 14 days of dispatch of your order.

Before returning any items, please email us at info@cocoroselondon.com, detailing your request. Please ensure your name and order number are stated on your email.

In the case of an exchange, we will issue your exchange, including any postage you have paid or incurred returning the product to us, within 3 working days of receiving the returned items.

In the case of a refund, we will issue your refund, including any postage you have paid or incurred returning the product to us, at the latest within 14 days of agreeing to a refund.

We shall be under no liability in respect of any defect of the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instructions, misuse, alteration or repair of the ordered goods without our approval.

 

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on www.cocoroselondon.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

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