Delivery

COUNTRYDELIVERY COSTDELIVERY TIME
UK standard£3.50 / free over £50  1-3 working days
UK next day£6.50next working day
Europe£12 / free over £852-3 working days
USA£9.50 / free over £852-3 working days
Rest of the World£18 / free over £1502-5 working days

 

 

UK Standard Delivery:

Standard delivery within the UK costs £3.50 per delivery however, if the total value of your order is £50 or more, delivery is free.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon, our aim is to dispatch your order on the same working day however, please allow up to 2 days to ensure your order has been dispatched.

Once dispatched, we will send you a confirmation of dispatch email, stating the method of delivery and the relevant tracking number.

Delivery to the UK is by courier. Although the majority of deliveries are made the day after being dispatched, please allow up to 3 days for deliveries to be made. Where possible we will use our courier’s notification service which provides you with regular delivery status updates either by email or txt.

A signature is required on delivery of your parcel so please ensure you or a representative is present to sign for the parcel. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address or provide a safe place for your parcel to be left.

All jewellery orders are delivered by courier from Thailand using our chosen couriers (Fedex, UPS or TNT). A signature will be required on delivery of your parcel. 
Please allow up to 5 working days for deliveries to be made. Please note that Cocorose London and ROC are not responsible for any local duties and/or taxes that may be incurred.

 

UK Next Day Delivery:

Next Day Delivery within the UK costs £6.50.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon, we will ensure your order is prioritised and dispatched on the same working day. If your order is received after 12 noon on a working day, we will do our best to dispatch on the same day however, this is not guaranteed. If in this instance we cannot dispatch on the same working day, we will ensure your order is dispatched the next day.

Once dispatched, we will send you a confirmation of dispatch email, stating the method of delivery and the relevant tracking number.

Next Day Delivery to the UK is by courier, and is prioritised to arrive the next working day between 9am-6pm. Our couriers try their best to deliver on time however this is not guaranteed as certain circumstances are out of their control. Where possible we will use our courier’s notification service which provides you with regular delivery status updates either by email or txt.

A signature is required on delivery of your parcel so please ensure you or a representative is present to sign for the parcel. If nobody is present to sign for the parcel, you can arrange for a redelivery, change of delivery address or provide a safe place for your parcel to be left.

Jewellery products are not available for our Next Day Delivery service.

 

International Delivery:

International delivery costs vary depending on the country as detailed in the table above.

Once you have successfully placed your order online, you will receive a confirmation email from us.

If your order is received on a working day (Mon-Fri) by 12 noon GMT, our aim is to dispatch your order on the same working day however, this is not guaranteed. If in this instance we cannot dispatch on the same working day, we will ensure your order is dispatched the next working day.

Once dispatched, we will send you a confirmation of dispatch email, stating the method of delivery and the relevant tracking number. We will be unable to redirect international orders once dispatched. All overseas orders are sent by courier and take between 2-5 working days to arrive. We normally use DHL, although we may also use UPS, TNT, and FEDEX on some occasions.

A signature is required on delivery of your parcel so please ensure you or a representative is present to sign for the parcel. If nobody is present to sign for the parcel, a card should be left for you stating the appropriate contact details of the delivery company and the relevant next steps. Where possible we will use our courier’s notification service which provides you with delivery status updates by email.

All jewellery orders are delivered by courier from Thailand using our chosen couriers (Fedex, UPS or TNT). A signature will be required on delivery of your parcel.
Please allow up to 5 working days for deliveries to be made.

Please note that Cocorose London and ROC are not responsible for any local duties and/or taxes that may be incurred. We recommend you check on your government’s site for the latest tariffs in your country.

 

Should you have any further delivery queries, please do not hesitate to contact us.